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Consumer Rights Act 2015 - The Digital Age

8th March 2016

This may have sneaked under your radar.

The Consumer Rights Act which took effect from the 1st of October 2015 offers consumers clear guidance on all products and services including specific timeframes relating to refunds and repairs.

The Act has – for the first time – extended to online purchases where as a result of the rapid growth within the digital sales market, consumers are now protected on online purchases of content such as music, e-books and games.

In Action

The Act aims to simplify and clarify the law for consumers so that they have a clear set of rules and understanding of their rights in order to shop with confidence and to help reduce the billions of pounds worth of losses occurred annually from faulty goods and services.

The Act hopes to reduce ‘unwieldy regulations’ and protect UK consumers regardless of their purchases, from downloading music, buying a television to even getting a haircut.

These changes – according to Which? – have brought Consumer Law up to date with today’s shoppers.


The main changes brought from the Act:

  • A right to repair or replacement on faulty digital content such as music and games.
  • 30 days to return faulty goods and gain a refund.
  • Within the 30 days, vendors are given one opportunity to repair or replace the goods as chosen by the consumer, failing which; the consumer will be entitled to a full refund or price reduction.
  • If a service is not carried out with reasonable care or skill – the service provider will have to put the service in line with what was initially agreed if possible otherwise give money back.
  • Consumers will be able to challenge unfair terms and conditions and small print terms
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