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Leisure, Hospitality & Tourism

Service is key

Our client’s core business is about delivering customer satisfaction. The company was engaged to provide consultancy services to a hotel chain looking to improve its food offering to its customers. Our team specialising in the leisure and hospitality sector assisted the client in the negotiations of the consultancy agreement, working through a service level agreement agreeing the responsibilities. Both parties had to meet  substantial key performance indicators on every detail of running a restaurant, down to the standard of cutlery and crockery. We advised on a complex feeing structure to make sure the client was compensated for meeting those tough KPIs. Deals like this improve standards in the industry and can only be good for Scotland’s tourism.

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